Ombudsman of Ontario

Who We Oversee…

The Ombudsman’s Office oversees and investigates the provincial government, including about 500 provincial ministries, Crown corporations, tribunals, agencies, boards and commissions. The Ombudsman receives more than 18,000 complaints a year from individuals looking for help with a particular Ontario government service. Browse our full listing of government services that fall under the jurisdiction of the Ombudsman at the following link…

The Ombudsman CANNOT investigate complaints about private companies or individuals, doctors, lawyers, decisions of judges or courts, the Ontario Cabinet or the federal government. The Ombudsman also does not oversee the MUSH sector – municipalities (except for some closed-meeting complaints), universities, school boards, hospitals, nursing homes and long-term care facilities, police, and children’s aid societies.

If you have a closed meeting complaint, check this list to see who your municipal investigator is:

Do you think you have a valid complaint about a government service in Ontario? For more information on how to file a complaint please follow the link provided…

Who is the Ombudsman?

The Office of the Ombudsman was established in 1975 by the Government of Ontario to enhance the provincial government’s accountability to the public. The Ombudsman is an independent and impartial Officer of the Legislature. The Ombudsman Act gives the Ombudsman’s Office complete independence and the powers to oversee virtually everything the government does – it is not a department of the provincial government.

Ombudsman of Ontario

Ombudsman of Ontario
Andre Marin, Ombudsman of Ontario 1.800.263.1830 f: 416.586.3485 Hours of Operation:
Monday to Friday 9:00am to 4:30pm